As nurses and health service managers, the team at HBS, understand the challenges of implementing changes to process in health services. We help you focus on what is most important in service improvement.
Clinical Safety Manager
Donna Foley is a registered nurse and health service manager who has worked in healthcare for more than 20 years. With expertise in quality and safety management system, Donna has been an auditor/assessor for the NDIS and health services regulator giving her depth understanding of the accreditation process.
Donna and the team at Health Business Solutions can assist you with writing procedures, improving care processes. HBS works with organisations, large and small, to improve care processes and supporting cultural change through active engagement and coaching for both care staff and the management team.
Tristan Vasquez is a registered nurse and psychologist who has many years of experience in care process improvements. He is passionate about:
Human Factors in Health
Lean Six Sigma Black Belt
Dean's primary focus is the assessment and development of leadership capability in the context of business strategy and performance. The processes Dean uses with management team will align the executive's and team's inner development with what will serve the organisation's growth and success. Dean's support brings substantial and lasting value to commercial, government and not-for-profit organisations.
Dean is interested in:
Organisational System Dynamics
Strategic Directions Workshop
Lean Six Sigma Black Belt
Structured Quality Improvement
Communicating for customer service and values based communications
Values based communication, helps people to connect in a way that is meaningful to both parties.
There is a focus on hearing the voice of each party in a compassionate and empathetic way that allows people to say what they need and want. This style of interactions, supports individuals groups to communicate in a way that builds trust and fosters team connection.
Health and Disability
Joe is a results oriented, highly skilled executive leader with over 30 years in Senior roles within the Health and Disability space. Coupled with previous Board and directorship roles, this experience has enabled a true understanding of organisational dynamics and governance in the Health and Disability Services Support Sector.
This background has been pivotal to creating the frame of reference from which Joe can develop strategies to increase market share and expand service provision. As a previous CEO of an NDIS Registered Provider, Joe understands the issues that providers face with operational and compliance issues within the NDIS quality framework.