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Aged care consultancy

Meet The Team

As nurses and health service managers, the team at HBS, understand the challenges of implementing changes to process in health services. We help you focus on what is most important in service improvement.

As nurses and health service managers, the team at HBS, understand the challenges of implementing changes to process in health services. We help you focus on what is most important in service improvement.

Clinical Governance

Clinical Safety Manager

 

Donna Foley is a registered nurse and health service manager who has worked in healthcare for more than 20 years. With expertise in quality and safety management system, Donna has been an auditor/assessor for the NDIS and health services regulator giving her depth understanding of the accreditation process.

Donna and the team at Health Business Solutions can assist you with writing procedures, improving care processes. HBS works with organisations, large and small, to improve care processes and supporting cultural change through active engagement and coaching for both care staff and the management team. 

Lean Six Sigma Black Belt

Structured Quality Improvement

 

Tristan Vasquez is a registered nurse and psychologist who has many years of experience in care process improvements. He is passionate about:

  • Organisational Psychology 

  • Process Improvement

  • Human Factors in Health

  • Lean Six Sigma Black Belt

  • Change Management

  • Professional Development

Cultural Change

Leadership Advisor

 

Dean's primary focus is the assessment and development of leadership capability in the context of business strategy and performance. The processes Dean uses with management team will align the executive's and team's inner development with what will serve the organisation's growth and success.  Dean's support brings substantial and lasting value to commercial, government and not-for-profit organisations.

Dean is interested in:

  • Organisational System Dynamics

  • Strategic Directions Workshop

  • Executive Leadership

  • Staff Development

  • Crisis Support

Communicating for customer service and values based communications

Values based communication, helps people to connect in a way that is meaningful to both parties.

There is a focus on hearing the voice of each party in a compassionate and empathetic way that allows people to say what they need and want. This style of interactions, supports individuals groups to communicate in a way that builds trust and fosters team connection.

LinkedIn Clinical Process Improvement

Aged Care Single Quality Framework

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