All staff (casual and full time) should complete training on how to report an incident and a near miss. Incidents are classified using criteria which allocate them as high/medium/low risk incidents.
There are a range of incident investigation methods used depending on the type of incidents that occur. Actions taken following incidents are evaluated at 3 and 6 months after the incident date to assess if the corrective actions have fixed the issue that was raised in the incident.
There is a formal process for implementing lessons learnt from incidents and the lessons learnt are communicated to staff.
- Incident management procedures, incident, near miss and hazard report forms and incident investigation flowchart