Audits can be a nerve-wracking experience. Gaps in processes noted at the audit can also lead to a significant amount of work to be completed after the audit if non-conformances are raised. Preparation is the key to an easy path through accreditation audits.
At Health Business Solutions, we provide workshops for aged and home care organisations that provide practical steps you can take to be audit ready. The processes presented can be used to prepare for audit for community home care services, where service delivery is geographically disbursed.
Communication, both written and verbal is critical to audit success. We will take you through how you can:
use technology to share information in a way that can be easily understood
engage staff in preparing for audits
plan for unannounced visits.
You will also be given practical tools to help you:
Define the roles and responsibilities and allocate topics to each member of the team using RACI matrix (responsibility, accountability, communication, inform)
Prepare an audit ready folder for each operational area, include an audit questions cheat sheet linked to the single quality framework
Set up a dummy-files to familiarise staff with the flow of information
Get tips on compiling reports and visualising information to show trends in data
Make visual communications plans that can be used for multi-site audits and understand more about electronic chat rooms and shared electronic white boards and other remote communication tools
Develop processes for updating plans and registers and assessing if corrective actions have been completed effectively
Easy ways to conduct internal review of staff and consumer files- including key word searches
Tools which allow you to demonstrate how you monitor care delivery.
Our presentation will cover tips and traps to consider when preparing for regulatory accreditation audits. The presentation will link the data collection and structure of information collected by aged care providers, back to the requirements of the Single Quality Framework and the topics that will be included as part of the accreditation about.
There will be time for an extended Q&A within that presentation so that attendees can share experiences and share lessons learnt.
Attendees will come away from this session understanding how to prepare for audits, how to communicate and support staff prior to the audit how to present information during the audit as well as enhancing how providers prepare for the audit and communicate with the auditors before, during and after audits.
Contact us to find out more about how Health Business Solutions can get your organisation audit-ready.